WebSite Details

ID:- 5631

Title:- Centric multi-channel ACD, IVR, CTI, predictive dialing, recording and administrative tools,

Pagerank:- 3

Description:- Centric’s hosted multi-tenant call centre platform unifies all communication channels, including telephone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact centre functions of automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), predictive, preview, and progressive dialling with campaign management, recording and quality monitoring, interaction history, and administration and reporting.

Category:- Business: Telecommunications Equipment

Owner Name:- Tim Norman

Date Added:- June 09, 2007 10:56:47 AM

Hits:- 0

WebSite Details

WebSite Details